Return Policy
The purchase of any mous3pie.com product indicates your agreement to follow and be bound by our policies.
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If you need to cancel your order please let us know immediately. We offer full refunds up until an item has entered production.
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Due to the custom nature of our handmade products, all purchases are final sale with the exception of exchanges or replacements for the following: size or color discrepancies, faulty or damaged goods, or orders with missing merchandise.
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Order discrepancy claims must be submitted via email to contact@mous3pie.com within 3 days of delivery and include images of the items in question, item description for missing merchandise, order number, and tracking number.
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Please carefully read product descriptions, and consult the size chart before purchasing.
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Exchanges can be done using your store credit to place a new order, once returned goods are received and approved. Free return postage is not guaranteed for all items.
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The following items are ineligible for return:
- Worn, altered, or washed items missing original packaging and tags.
- Intimates, swimwear, and bodysuits
- Sale items
- Custom orders
- Orders placed with a payment plan
Please contact us at contact@mous3pie.comwith any further questions.